CHECKOUT - POLICIES

Deposit

For 1-2 night reservations, a deposit of 1 night's room charges is required to secure your reservation. The balance is due upon arrival. 3 nights or more 33% of the entire stay is required to secure your reservation, except Holidays and Special events, a 50% deposit may apply. The balance is due upon arrival.

Check-In/Out

100% of balance is due at check-in. Please note that the office is only open from 9 am to 6 pm.

Check-in: 3:00 pm to 6:00 pm.

Please let us know when you are arriving. If you will be arriving after 6 pm please contact us directly for the late check-in procedure. If your arriving early, we will give it priority to get you in as soon as possible.

Check-out: 11:00 AM.

Cancellation

Cancellations: A minimum of 14 days notice is required for cancellation less a $35 cancellation fee. The deposit becomes non-refundable for cancellations made within 14 days of arrival date. For Holidays and Special Event’s a 31-day notice is required, less a $35 cancellation fee for a refund. The deposit becomes non-refundable for cancellations made less than 30 days prior to arrival for holidays and special events.

The Big Coconut Guest House is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 14 days * prior to your arrival date to cancel your reservation less a $35 processing fee per room.

In the unlikely event that you must cancel with less than 14 -day* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 30-day cancellation notice is required on whole house bookings and for some holidays and special events.

Absolutely No Smoking Inside; however designated outdoor smoking areas are available.

No Pets. Please call for help in making arrangements to board your pet.

Must be 21+ to enter the property.

GIFT CERTIFICATE POLICIES

Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.

DEPOSITS & PAYMENTS

  • A 33 percent deposit is collected at the time of purchase
  • Payment for retail items and gift certificates is collected at the time of purchase

CHILDREN & PETS

  • Children are not allowed
  • Pets are not allowed

CREDIT CARD SECURITY

Your credit card information is stored and processed securely.